The PrepEx Journal
CELPIP Writing Task 1: Email Format, Three Sample Answers and 15 Practice Questions
CELPIP Writing Task 1 gives you about 27 minutes to write a 150–200-word email that covers every point in the prompt, in a tone that suits the reader. See how it's rated, when to write formally or informally, a planning pattern, three original sample answers with exact word counts and 15 practice prompts.

On this page
CELPIP Writing Task 1 asks you to write an email of 150–200 words in about 27 minutes. The prompt describes an everyday situation, tells you who you're writing to and lists the points your email has to cover. Raters judge your ideas, vocabulary, readability and whether you did what the task asked, in a tone that suits the reader. You can write one on PrepEx under the 27-minute clock and get a free AI grade with a practice level estimate, no account needed (one free grade a day).
Get my email graded free Read the three sample answers
We checked the task timing, word count, rating criteria and on-screen tools against CELPIP's 2026 Writing study pack, its Test Results, Test Overview and Test Day Information pages, its Writing study strategies, the official CELPIP podcast interview with a rater and CELPIP's 2024 test data report on 12 November 2026. CELPIP can change these details, so recheck its site before test day. Every prompt and sample answer below is an original PrepEx example, not a real test question.
What CELPIP Writing Task 1 is
CELPIP Writing has two tasks in one 53-minute section, and the email comes first. You read a short situation, such as a missed delivery, a favour from a neighbour or a change at work, and write an email about it. The prompt names the reader and lists what your email must do, usually as bullet points. Treat every bullet as required.
| Detail | Task 1: Writing an Email | Task 2: Responding to Survey Questions |
|---|---|---|
| What you write | An email that responds to a situation | Your choice of Option A or B, with reasons |
| Time | About 27 minutes | About 26 minutes |
| Length | 150–200 words | 150–200 words |
| On screen | Timer, word counter, spell-checker | Timer, word counter, spell-checker |
You type your answer and get a pen and notepaper for planning. The task is an email, not a letter, but the skills are the same, so if you searched for CELPIP letter writing samples, the answers below are what you need. The survey task has its own guide: CELPIP Writing Task 2.
How Task 1 is rated
Trained human raters score CELPIP Writing. Four to six of them assess each Writing performance independently, rating four dimensions, and those ratings are converted to a CELPIP level from 0 to 12. For Canadian immigration, your CELPIP level is your CLB level.
| Dimension | What CELPIP says it covers | In a Task 1 email |
|---|---|---|
| Content/Coherence | Number, quality and organization of ideas; examples and details | Each point answered with a specific detail, in a sensible order |
| Vocabulary | Word choice, range, precision and suitable use | The exact word for the situation ("reschedule", "lease", "credit") instead of a vague one |
| Readability | Format and paragraphing, connectors, grammar and sentence structure, spelling and punctuation | Short paragraphs, clear links between ideas, errors that don't get in the reader's way |
| Task Fulfillment | Relevance, completeness, tone and word count | Every bullet covered, a tone that fits the reader, 150–200 words |
On CELPIP's official podcast, a former benchmark rater explained that raters read the response as a whole rather than counting errors, and that they can't see your other scores or the score you need. Responses far under or over the word count lose marks even when they're well written.
Writing is where moving up gets hard. In CELPIP's 2024 data the average Writing level was 7.91, and 80.4% reached level 7 or higher, but only 29.8% reached 9 or higher, the smallest share of the four skills. If you keep landing on 8, our Writing 8 to 9 guide shows what changes. For all four skills, see how CELPIP is scored.
See how your own email does on these four dimensions. Write a timed email now
Formal, semi-formal or informal
The reader sets the tone, and tone is part of Task Fulfillment. Before you write, look at the relationship in the prompt: a company you've never dealt with, a landlord or manager you know, or a close friend.
| Tone | Use it for | Openings | Closings | Sounds like |
|---|---|---|---|---|
| Formal | A company, a city office, an organization, someone senior you haven't met | Dear Customer Service Team, / Dear Ms. Patel, / Dear Sir or Madam, | Sincerely, / Yours truly, | "I would appreciate it if you could…" Full forms (I am, I would), no slang |
| Semi-formal | A landlord, manager, coworker, teacher or neighbour you know | Dear Mr. Kowalski, / Hello Priya, | Kind regards, / Best regards, / Thanks very much, | "Could you let me know…?" Polite and friendly; contractions are fine |
| Informal | A friend, relative or close coworker | Hi Jordan, / Hey Sam, | Talk soon, / Take care, / Cheers, | "I owe you one." Contractions, everyday phrases, still full sentences |
Most tone problems come from mixing levels: "Hey" to a property manager, or "I am writing to formally request" to your best friend. Choose one level and keep it from the greeting to the sign-off. Semi-formal needs the most care, because it has to sound polite and warm at the same time.
A planning pattern for the 27 minutes
This is a way to plan, not a script to memorise. Every Task 1 email needs the same parts, but the sentences have to come from the prompt in front of you.
| Minutes | What to do |
|---|---|
| 0–3 | Read the prompt twice. Note the reader, the tone and each bullet. |
| 3–5 | Beside each bullet on your notepaper, jot one specific detail: a date, a place, a reason, the outcome you want. |
| 5–23 | Write: greeting; one or two sentences on why you're writing; one paragraph per bullet; a line on what should happen next; sign-off. |
| 23–27 | Check that every bullet is answered, the tone holds, the count is 150–200 and no typos remain. |
About templates. A former CELPIP rater advised on CELPIP's official podcast against bringing a memorised template to the test, because raters recognise general sentences that could fit any prompt. A line like "I am writing this email to bring a matter of great importance to your kind attention" uses up words and tells the reader nothing. Keep the structure and write the sentences fresh. Our templates page shows structures to adapt, with their limits.
Three CELPIP Writing Task 1 sample answers
These are original PrepEx examples: one formal, one semi-formal and one informal. Each is written to show what an upper-level response, around level 10–11, looks like. They are not official CELPIP ratings, and they are not for memorising; notice that every useful detail comes from its own prompt. Word counts include the greeting and sign-off.
Sample 1: a complaint to a company (formal)
Prompt (PrepEx example): You recently moved and booked an internet installation. You took a morning off work, but the technician never arrived and nobody contacted you. Write an email to the internet provider's customer service team. In your email:
- explain what happened
- describe how this affected you
- say what you would like the company to do
Sample answer (176 words):
Dear Customer Service Team,
I am writing about a missed installation appointment at my new apartment on Elgin Street. My booking was for Tuesday, March 4, between 8 a.m. and noon, and the confirmation email said the technician would call thirty minutes before arriving. Nobody called, and nobody came.
This caused me real problems. I took an unpaid morning off work to be home, and I spent part of it on hold with your support line, where I was only told that the technician was "running late." I also work from home two days a week, so until the service is installed, I have to finish my work at the public library.
I would like two things. First, please book a new appointment for the earliest available morning and confirm the exact time in writing. Second, I would appreciate a credit on my first bill, since I have not been able to use a service I am already being charged for.
You can reach me at this address or by phone at 613-555-0148.
Sincerely,
Amira Haddad
Why it works
- Content/Coherence: one paragraph per bullet, in the order asked. The date, the time window and the promised phone call make the complaint concrete.
- Vocabulary: exact, everyday business words: "installation appointment", "earliest available morning", "a credit on my first bill".
- Readability: "First" and "Second" separate the two requests, and a short sentence ("Nobody called, and nobody came.") breaks up the longer ones.
- Task Fulfillment: firm and polite, with a remedy the company can actually give. No sarcasm, no threats.
Sample 2: a repair request to a landlord (semi-formal)
Prompt (PrepEx example): Since the weather turned cold, the heater in your bedroom has barely worked. Write an email to your landlord, Mr. Kowalski. In your email:
- describe the problem
- explain what you have already tried
- ask for a repair and say when someone could come
Sample answer (185 words):
Dear Mr. Kowalski,
I hope you're doing well. I'm writing because the baseboard heater in my bedroom hasn't been working properly since the cold weather started last week.
The living room and kitchen are warm, but the bedroom stays at about 16 degrees even with the thermostat turned all the way up. The heater feels slightly warm at one end and completely cold at the other. On Sunday night it was cold enough that I slept on the couch.
Before contacting you, I checked the breaker panel, and the switch for the bedroom is on. I also moved my bookshelf away from the heater in case it was blocking the air, but that didn't make any difference. I haven't tried to open the unit, since I'd rather leave that to an electrician.
Could you arrange for someone to look at it this week? I work from home on Wednesdays and Thursdays, so any time on those days would be easy for me. If another day suits the electrician better, I can ask my neighbour in 2B to let them in.
Thanks very much,
Joanna Lim
Why it works
- Content/Coherence: problem, what was tried, request: the bullets in order. Observations (16 degrees, one warm end, a night on the couch) show the problem instead of calling it "bad".
- Vocabulary: household words used exactly: "baseboard heater", "thermostat", "breaker panel".
- Readability: each paragraph does one job, and links such as "Before contacting you" and "If another day suits…" carry the reader along.
- Task Fulfillment: respectful but relaxed for a landlord the writer knows, with available days and a backup plan, so the request is easy to say yes to.
Sample 3: thanks and an invitation to a friend (informal)
Prompt (PrepEx example): Your friend Jordan looked after your dog for a week while you were at a family wedding in another province. Write an email to Jordan. In your email:
- thank Jordan and mention something specific they did
- tell Jordan about the trip
- invite Jordan to do something with you as a thank-you
Sample answer (171 words):
Hi Jordan,
I just got home, and Biscuit wouldn't stop wagging his tail, so I'm guessing you two had a good week. Thank you so much for taking him on such short notice. I loved the photos from the dog park, and I still can't believe you got him to sit still for one. Thanks for fixing the latch on his crate, too. I'd been meaning to do that for months!
The wedding in Saskatoon was lovely. My cousin and her husband got married outside by the river, and the rain held off until right after the ceremony. It was the first time in about five years that my whole family was in one place, so we stayed up far too late telling old stories.
I owe you one, and I'd like to start with dinner. There's a new Vietnamese place on Queen Street that I've been wanting to try. Are you free next Friday or Saturday evening? It's my treat, of course. Biscuit says thanks as well.
Talk soon,
Sam
Why it works
- Content/Coherence: three bullets, three paragraphs. The thanks names two things Jordan actually did, and the trip gets real details rather than "it was great".
- Vocabulary: informal phrases used accurately: "on such short notice", "held off", "I owe you one", "my treat". Informal doesn't mean simple.
- Readability: sentence lengths vary, and there's one exclamation mark, not five.
- Task Fulfillment: warm and casual for a friend, with a concrete invitation (a place and two possible evenings) and a casual sign-off.
Want more? Our CELPIP Writing samples add annotated complaint, request, apology, invitation, recommendation and thank-you emails.
Read the samples, then write your own: PrepEx's Task 1 practice grades your email on the same four dimensions and shows which one to fix first.
15 CELPIP Writing Task 1 practice questions
Original PrepEx prompts, grouped by type. Set a 27-minute timer, write 150–200 words and cover all three points.
Complaints (formal)
- Missed recycling. Your street's recycling hasn't been collected for three weeks. Write to the city's waste services office: describe the problem, explain how it affects your household, ask what they will do.
- A damaged coat. A dry cleaner returned your winter coat with a torn lining. Write to the owner: say what you brought in and what came back, explain why the coat matters, ask for a solution.
- A late suitcase. Your bag reached Halifax two days after you did. Write to the airline: describe what happened, explain what you had to buy, ask for compensation.
Requests (semi-formal)
- An evening course. You want to leave work an hour early on Tuesdays for a course. Write to your manager: describe the course, explain how your work will be covered, suggest an arrangement.
- Planters on the patio. You'd like to put two vegetable planters on your building's shared patio. Write to the building manager: describe the idea, explain how it affects other residents, ask for permission.
- Too much homework. Your son has been doing three hours of homework a night. Write to his teacher: describe what you've noticed, explain the effect at home, ask for a meeting.
Apologies and changes of plan
- A missed birthday dinner (informal). Your shift ran late and you missed a friend's birthday dinner. Apologise, explain what happened, suggest how to make it up.
- Chairing a meeting (semi-formal). You agreed to chair your community association's next meeting but now can't attend. Write to the president: apologise, explain why, suggest who could replace you.
- A blocked driveway (semi-formal). While clearing snow, you parked across your neighbour's driveway and made them late for work. Apologise, explain what happened, offer to make up for it.
Thanks and invitations
- A reference that worked (semi-formal). A former supervisor wrote you a reference, and you got the job. Thank them, describe the new role, invite them for coffee.
- Come and visit (informal). Invite a friend to spend a long weekend in your new city: describe the city, suggest plans, explain how to get there.
- A shovelled walkway (informal). Your neighbour cleared your walkway every day while you were sick. Thank them, say how you're doing, offer to return the favour.
Information and advice
- Swimming lessons (formal). Write to a community centre: say what kind of adult lessons you want, describe your schedule, ask how registration works.
- Which neighbourhood? (informal). A friend is moving to your city. Recommend a neighbourhood, explain why, warn them about one thing.
- Winter tires (informal). A coworker who just arrived in Canada asks if they need winter tires. Give your advice, explain why, suggest where to get them.
Want a level estimate on your own email? Try both Writing tasks under test timing. Take a free CELPIP practice test
Common Task 1 mistakes
- Skipping or merging a bullet. Two points done well and one missing still costs you under Task Fulfillment. Give each point its own paragraph so the rater can find it.
- A tone that drifts. A formal opening and a "Cheers!" at the end of the same email.
- General instead of specific. "There were some problems with the service" tells the reader nothing. "The technician didn't come between 8 a.m. and noon" does.
- Far too long or too short. 250 words earns no extra credit, and 120 words leaves points undeveloped.
- Memorised filler. Opening and closing lines you could paste into any email. Raters recognise them.
- Words you can't control. A rare word used slightly wrong does more harm than a plain word used exactly.
- No clear ask. A complaint or request should end with what you want the reader to do.
Word counter, spell-check and the last four minutes
CELPIP shows a word counter under each Writing task and includes an automatic spelling checker that can offer a choice of words. Choose carefully: it can suggest the wrong word, and a correctly spelled word in the wrong place, like "advise" for "advice", is still a mistake. CELPIP says there's a little room either side of the suggested word count, but your score may suffer if you're well over or under.
Use the last few minutes in this order: every bullet answered, tone consistent, count in range, then typos. To practise landing in range, paste a draft into our CELPIP word counter.
How to practise Task 1
Write under the 27-minute limit from the start. Untimed practice hides the hard part, which is getting a specific detail into every paragraph while the clock runs. After each email, check it against the four dimensions above or have it rated, then rewrite one paragraph rather than starting a new prompt straight away.
On PrepEx, a free account gets two graded CELPIP practice sessions a day. Each graded email gets a level estimate on the same four dimensions CELPIP raters use (Content/Coherence, Vocabulary, Readability and Task Fulfillment), with feedback on what to change. Start with Writing Task 1 practice or the free email lesson. After three graded sessions in at least two sections, a full-length CELPIP-General practice test unlocks free. For the whole exam, see the CELPIP test format.
Write both tasks under real timing and see where you stand. Start a free CELPIP practice test
CELPIP Writing Task 1 questions
How many words should CELPIP Writing Task 1 be?
150–200 words. CELPIP allows a little room either side, but a response far over or under can lose marks, because word count is part of Task Fulfillment. The on-screen counter shows your total as you type.
How long is CELPIP Writing Task 1?
About 27 minutes. Task 2, the survey response, follows with about 26 minutes, so the Writing section takes 53 minutes in total.
Is CELPIP Writing Task 1 formal or informal?
It depends on who you're writing to. Write formally to a company or organization, semi-formally to a landlord, manager or neighbour you know, and informally to a friend. The prompt tells you the reader, and tone is part of how the email is rated.
Can I use a template for CELPIP Writing Task 1?
Use a structure, not memorised sentences. A former CELPIP rater advised on CELPIP's official podcast against bringing a memorised template, because raters recognise general sentences that could fit any prompt. Plan the same parts each time and write the words fresh from the prompt.
What happens if I write more than 200 words in CELPIP?
A few extra words are fine, but a response well over 200 can be penalised even if it's well written. Word count sits under Task Fulfillment, and writing long also eats the minutes you need for checking.
How is CELPIP Writing scored?
Trained human raters score it on four dimensions: Content/Coherence, Vocabulary, Readability and Task Fulfillment. Four to six raters assess each Writing performance independently, and their ratings are converted to a CELPIP level from 0 to 12.
How do I get 10+ in CELPIP Writing Task 1?
Answer every point with specific detail, keep one tone throughout, use precise words you control and stay within 150–200 words. In CELPIP's 2024 data, 19.6% of CELPIP-General test takers reached level 10 or higher in Writing. The step up from 8 usually comes from fuller, better-supported points rather than fancier vocabulary.
What kind of questions come in CELPIP Writing Task 1?
Everyday situations that call for an email: complaining about a service, asking a landlord or manager for something, apologising for a change of plan, thanking or inviting a friend, or asking for information. The 15 practice prompts above cover each type.
Sources we checked
- CELPIP Writing Pro Study Pack (2026) — Task 1 email about 27 minutes, Task 2 survey about 26 minutes, 150–200 words each
- CELPIP: Canadian Residency — the Writing section has two tasks in 53 minutes
- CELPIP: Test Results — four to six raters for each Writing performance, the four rating dimensions (word count under Task Fulfillment), levels 0–12 and CLB equivalents
- CELPIP: Study Strategies for Writing — word counter under each task, automatic spelling checker, a little room around the word count
- The Official CELPIP Podcast, Episode 11: Interview with a CELPIP Rater — memorised templates recognised, far-off word counts penalised, responses judged as a whole
- CELPIP: Test Overview — personal timer, word counter and spell-check
- CELPIP: Test Day Information — pen and notepaper provided at the test
- CELPIP 2024 Data Report — Writing average 7.91; shares at level 7+, 9+ and 10+
Keep exploring
More from the journal