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Whether you have questions about your account, need technical assistance, or want to learn more about PrepEx, our team is ready to support your TOEFL journey.
How Can We Assist You?
General Inquiries
Have questions about PrepEx features, pricing, or how to get started? We're happy to help you understand what we offer.
Technical Support
Experiencing technical issues? Let us know what's happening and we'll work quickly to resolve any problems you encounter.
Media & Partnerships
Interested in partnering with PrepEx or writing about our platform? We'd love to hear from you and explore opportunities.
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Connect with fellow TOEFL learners, share study tips, ask questions, and get support from our community. Whether you're looking for study partners, motivation, or advice, our Reddit community is here to help you succeed.
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PrepEx is built with cutting-edge AI technology, led by Petra—our AI speaking coach designed to help you master TOEFL speaking tasks through natural, real-time conversations. Whether you're building confidence or perfecting your delivery, Petra adapts to your learning style and provides instant, personalized feedback.
As we continue to grow and enhance our platform, we're committed to bringing you the most effective, intelligent TOEFL preparation tools available. Your success is our mission.
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Frequently Asked Questions
How do I get started with PrepEx?
Simply create a free account and you'll have immediate access to practice questions across all four TOEFL sections. No credit card required to start practicing.
Is my data secure with PrepEx?
Absolutely. We use industry-standard encryption and security practices to protect your data. Your practice submissions and personal information are stored securely and never shared without your consent.
How accurate is the AI grading?
Our AI is trained on official ETS scoring rubrics and calibrated against thousands of scored responses. While PrepEx provides excellent practice and feedback, remember that only official ETS tests count for university applications.
What makes PrepEx different from other TOEFL prep platforms?
PrepEx combines advanced AI grading with personalized learning paths. Our Petra speaking coach provides real-time conversational practice, and our intelligent analytics identify exactly where to focus your study time. We're constantly innovating to give you the most effective preparation experience.
Can I cancel my subscription at any time?
Yes, you can cancel anytime from your account settings. You'll retain Pro access through the end of your current billing period, then automatically return to the free tier. No questions asked.
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